FAQ

✓ Authorised Hikvision Installer · Kuching & Sarawak

Frequently Asked Questions

Common questions about our CCTV, door access, alarm, autogate and electric fence installation services across Kuching and Sarawak.

About HJ Security
Yes. HJ Security is an authorised Hikvision installer serving Kuching and Sarawak. We install genuine Hikvision CCTV, alarm, and access control equipment, and our technicians are trained on Hikvision's product line and the Hik-Connect ecosystem.
HJ Security focuses on professional installation, wiring, commissioning, and after-sales maintenance. If you're looking to purchase security equipment directly for self-installation or wholesale, our sister company IS Distributions (ISD) handles product sales. We can point you in the right direction — just ask.
Yes. HJ Security is the sole authorised JVA electric fence installer in Sarawak, covering supply, installation, commissioning and after-sales support for JVA perimeter security systems.
Getting Started
Yes. We offer a free, no-obligation on-site assessment so we can recommend the right system for your property and give you an accurate quote. WhatsApp us or use our quote request tool to get started.
A standard residential CCTV or alarm installation is typically completed within a single day. Larger commercial projects, multi-door access systems, or full electric fence perimeters may take several days depending on wiring, cabling, and site conditions — we'll give you a clear timeline during your site assessment.
We're based in Kuching and serve Kuching, Samarahan, Serian, Bau, Lundu, Sri Aman, and extend to Sibu, Bintulu and Miri for larger commercial and industrial projects. See our Service Areas page for details.
After Installation
Yes. We offer Annual Maintenance Contracts covering scheduled preventive maintenance and priority response for CCTV, alarm, door access, autogate, and electric fence systems. Contact us for a plan tailored to your system size.
All equipment we install carries the manufacturer's warranty, and our installation workmanship is separately covered. Exact terms depend on the system and package — this is confirmed in writing at the time of quotation.
WhatsApp our sales/support line and let us know it's urgent. We prioritise fault calls and will advise the fastest available response time based on your location and system type.

Still have a question? Message us directly and we'll get back to you.

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